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📜 Kimbowny Terms of Service

Welcome to Kimbowny Pet Store. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By placing an order or using our services, you agree to be bound by these Terms.


1. General Conditions

By using our website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products or services for any unlawful or unauthorized purpose

Kimbowny reserves the right to refuse service to anyone at any time for valid reasons, including policy violations.


2. Accuracy of Information

We strive to ensure all information is accurate and up to date. However:

  • Errors, inaccuracies, or omissions may occur
  • We reserve the right to correct or update information without prior notice, including pricing and product details

3. Products & Availability

  • All products are subject to availability
  • We reserve the right to:
    • Limit quantities per order
    • Restrict sales by customer, region, or case basis
  • Product images are for reference only and may vary slightly

4. Orders & Acceptance

  • All orders are subject to confirmation and acceptance
  • Kimbowny may cancel or refuse any order due to:
    • Stock issues
    • Payment issues
    • Suspicious or high-risk activity

Once an order is:

  • Confirmed and processed, or
  • Dispatched for delivery

👉 It is considered final and non-cancellable


5. Payment Terms

We accept payment methods available at checkout, including:

  • Credit/Debit Cards
  • COD (Cash on Delivery)
  • Other supported payment providers

⚠️ Important:

  • Orders are processed based on the selected payment method at checkout
  • Changes after confirmation (e.g. COD to bank transfer) may cause processing and delivery delays

6. Delivery & Shipping

  • Delivery timelines are estimates only, not guarantees
  • Once dispatched, delivery is handled by third-party courier partners

Kimbowny is not responsible for delays caused by:

  • Incorrect or incomplete address
  • Customer unavailability
  • Courier-related delays
  • Payment changes after dispatch

⚠️ Additional Notes:

  • Incorrect address may cause 1–2 day delays
  • Failed delivery attempts may result in additional charges

7. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Return & Refund Policy.

Key highlights:

  • Returns accepted within 7 days for eligible items only
  • Items must be unused, unopened, and in original packaging
  • Pet food and consumables are strictly non-returnable and non-refundable
  • Refunds are subject to approval and applicable deductions

Kimbowny reserves the right to reject any request that does not comply with policy.


8. Customer Responsibility

By placing an order, you agree to:

  • Provide accurate delivery details
  • Be available to receive your order
  • Review product details before purchase

Customers are responsible for delays or issues caused by:

  • Incorrect information
  • Failure to respond to courier contact
  • Last-minute changes

9. Failed Delivery & COD Refusal

If an order fails due to:

  • Refusal without valid reason
  • Unreachable contact
  • Incorrect address

Then:

  • Shipping fees are non-refundable
  • Redelivery charges may apply
  • Kimbowny may restrict future orders or disable COD access

10. Goodwill Exceptions

Any exception provided by Kimbowny (e.g. exchange approval outside policy):

  • Is one-time only
  • Does not modify or override official policy
  • Cannot be used as precedent for future requests

11. Customer Conduct

Customers must communicate respectfully.

Kimbowny reserves the right to:

  • Refuse service
  • Restrict accounts
  • Decline future orders

in cases of:

  • Abuse or harassment
  • Repeated policy violations
  • Misuse of return or delivery processes

12. Intellectual Property

All content on this website (text, images, branding) is the property of Kimbowny and may not be copied, reproduced, or used without permission.


13. Disclaimer & Limitation of Liability

All products and services are provided “as is” and “as available”.

Kimbowny does not guarantee:

  • Uninterrupted service
  • Error-free operation

To the fullest extent permitted by law, Kimbowny shall not be liable for:

  • Indirect or consequential damages
  • Delivery delays caused by third parties
  • Customer misuse of products

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.


15. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Continued use of our website constitutes acceptance of the updated Terms.


16. Contact Information

📧 info@kimbownypetstore.com
📱 +971 52 489 4820
📍 Kimbowny Pet Store, Al Quoz Industrial 4, Dubai, UAE