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🚚 Kimbowny Delivery Policy

🎉 Enjoy Convenient Delivery with Kimbowny

We’re committed to providing fast, reliable, and flexible delivery options for every pet parent 🐾


📦 Standard Delivery

  • Dubai: 1–2 business days
  • Outside Dubai: 2–3 business days

Most Dubai orders are delivered quickly—often next day or earlier, depending on dispatch timing.

Please note:

  • Delivery timelines are estimates, not guaranteed
  • Once shipped, orders are handled by our trusted third-party couriers
  • Exact delivery time (hour) cannot be guaranteed

👉 Most orders are delivered same-day or next-day, depending on order time and courier availability.

⚠️ Important:

  • Same-day delivery is not guaranteed but prioritized
  • Subject to location, timing, and courier capacity

🚀 Super Express Delivery (extra charge may apply)

For urgent needs, we offer priority delivery service:

  • Faster dispatch and handling
  • Shipping fee depends on your location

👉 Ideal for time-sensitive orders (subject to availability)


Pre-Orders 

Items marked as:

  • Pre-Order
  • On the Way Wonders

have extended delivery timelines.

Please review the Estimated Time of Delivery (ETD) on the product page before ordering.


📍 Important Delivery Notes

  • Delivery is managed by third-party couriers once dispatched
  • Customers must ensure:
    • Correct and complete address
    • Active and reachable contact number

⚠️ Please note:

  • Incorrect or incomplete address details may cause delays of 1–2 additional days
  • Couriers may only wait a limited time at the delivery location
  • Failed delivery due to unavailability may result in redelivery charges

💳 Payment & Processing Delays

To ensure smooth delivery:

  • Orders are processed based on the selected payment method at checkout

⚠️ Changes after order placement may cause delays:

  • If a Cash on Delivery (COD) order is later changed to bank transfer or other payment methods, this may result in processing and delivery delays

❤️ Our Commitment

If your order is delayed beyond the expected timeframe:

  • Contact us immediately
  • Our team will coordinate with the courier and assist you

We are committed to making your experience smooth, reliable, and worry-free 💛


📌 Agreement

By placing an order, you agree to the delivery terms above, including timelines, courier handling conditions, and possible delays due to customer-provided information or payment changes.




📌 Order Acceptance, Delivery & Return Conditions

By placing an order with Kimbowny, the customer acknowledges and agrees to the following:

1. Order Completion & Acceptance

An order is considered final and accepted once:

  • The item has been successfully delivered, or

  • The customer (or recipient) has received or acknowledged the order

At this point:

  • The order is no longer eligible for cancellation

  • Return eligibility is strictly subject to the Return & Refund Policy


2. Pet Food & Consumables (Strict Final Sale)

All pet food and consumable items are classified as final sale.

  • Not eligible for return, exchange, or refund

  • Applies whether opened or unopened

  • Applies to change of mind or pet preference

This is enforced due to:

  • Hygiene standards

  • Contamination risks

  • Inability to verify storage conditions after delivery


3. Delivery Responsibility Transfer

Once the order is:

  • Dispatched, and

  • Marked “Out for Delivery”

Responsibility is shared as follows:

  • Courier handles delivery execution

  • Customer must ensure:

    • Availability

    • Correct contact details

    • Accurate delivery address

Kimbowny is not liable for delays caused by:

  • Incorrect address

  • Unreachable customer

  • Customer-requested schedule changes

  • Payment method changes after dispatch


4. Failed Delivery & Refusal

If a delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal without valid reason

Then:

  • Redelivery fees may apply

  • Shipping fees are non-refundable

  • Order may be restricted from refund or cancellation


5. Payment Method Integrity

Orders are processed based on the original payment method selected.

Any changes after order confirmation (e.g. COD → bank transfer) may:

  • Delay processing

  • Delay dispatch

  • Affect delivery timelines

Kimbowny will not be responsible for delays caused by such changes.


6. Goodwill Exceptions

Any exception provided (e.g. exchange approval outside standard policy):

  • Is one-time only

  • Does not override or amend policy

  • Cannot be used as precedent for future claims


7. Policy Enforcement

Kimbowny reserves the right to:

  • Approve or reject requests based on policy

  • Refuse repeated or abusive claims

  • Restrict future transactions in case of misuse