Our Subscribe & Save program delivers your selected items every 4 weeks with automatic billing and a 3% loyalty discount. You may cancel, pause, skip, or change delivery details anytime, but cancellations only apply to future orders; once a renewal is processed or delivered, it cannot be refunded. For hygiene and safety reasons, cat litter cannot be returned once delivered. If an order is not yet dispatched, we can cancel it with a full refund, and if it is already out for delivery, the delivery fee will be deducted. We may adjust delivery dates or offer alternatives during stock shortages and reserve the right to remove discounts for misuse.

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🧾 Purchase Options & Cancellation Policy – Kimbowny

1. Overview of Purchase Options

Kimbowny offers multiple purchase options for customer convenience:

  • One-Time Purchase

  • Subscription Orders (if applicable)

  • Pre-Orders / On the Way Items

  • Cash on Delivery (COD)

  • Online Payments (Card, Tabby, Tamara, etc.)

Each option is subject to the terms below.

2. Order Confirmation & Processing

  • Orders are considered confirmed once placed successfully at checkout

  • Processing begins based on the selected payment method

⚠️ Important:

  • Once an order is processed or dispatched, it is no longer eligible for cancellation

3. Cancellation Policy (Standard Orders)

βœ… Allowed:

  • Cancellation is only allowed before order processing or dispatch

❌ Not Allowed:

Orders cannot be cancelled if:

  • Already packed or processed

  • Already shipped / out for delivery

πŸ‘‰ In such cases:

  • Shipping and handling costs have already been incurred

  • Cancellation requests will be declined

4. Cash on Delivery (COD) Orders

  • COD orders are treated as confirmed purchase commitments

⚠️ Important:

  • Refusal of delivery without valid reason is considered order misuse

  • Shipping costs are non-refundable

  • Repeated COD refusals may result in:

    • COD access being disabled

    • Future orders restricted to prepaid only

5. Payment Method Changes

  • Orders are processed based on the original payment method selected

⚠️ If customer requests changes (e.g. COD β†’ bank transfer):

  • May cause processing delays

  • May delay dispatch and delivery timelines

Kimbowny is not responsible for delays caused by such changes.

6. Subscription Orders (If Applicable)

For subscription-based purchases:

  • Customers may pause, modify, or cancel subscriptions

  • Changes must be made before the next billing cycle

⚠️ Once a subscription order is:

  • Processed or shipped, it cannot be cancelled

7. Pre-Orders / On the Way Items

  • Pre-orders are placed to reserve incoming stock

⚠️ By default:

  • Non-cancellable and non-refundable

If cancellation is exceptionally approved:

  • Subject to deductions (fees + admin)

  • Processing time: 7–14 business days

8. Failed Delivery or Customer-Initiated Cancellation

If cancellation occurs due to:

  • Customer refusal

  • Incorrect address

  • Customer unavailability

Then:

  • Shipping costs are non-refundable

  • Redelivery fees may apply

  • Order may be restricted from refund eligibility

9. Goodwill Exceptions

Any cancellation or modification approved outside this policy:

  • Is a one-time exception

  • Does not override policy

  • Cannot be used as precedent

10. Agreement

By placing an order, you acknowledge and agree that:

  • Your order is a confirmed purchase commitment

  • Cancellation is subject to the conditions above

  • Kimbowny reserves the right to approve or decline requests based on this policy


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