Shipping policy


🚚 Kimbowny Delivery Policy

πŸŽ‰ Enjoy Convenient Delivery with Kimbowny

We’re committed to providing fast, reliable, and flexible delivery options for every pet parent 🐾


πŸ“¦ Standard Delivery

  • Dubai: 1–2 business days
  • Outside Dubai: 2–3 business days

Most Dubai orders are delivered quicklyβ€”often next day or earlier, depending on dispatch timing.

Please note:

  • Delivery timelines are estimates, not guaranteed
  • Once shipped, orders are handled by our trusted third-party couriers
  • Exact delivery time (hour) cannot be guaranteed

πŸ‘‰ Most orders are delivered same-day or next-day, depending on order time and courier availability.

⚠️ Important:

  • Same-day delivery is not guaranteed but prioritized
  • Subject to location, timing, and courier capacity

πŸš€ Super Express Delivery (extra charge may apply)

For urgent needs, we offer priority delivery service:

  • Faster dispatch and handling
  • Shipping fee depends on your location

πŸ‘‰ Ideal for time-sensitive orders (subject to availability)


⏳ Pre-Orders 

Items marked as:

  • Pre-Order
  • On the Way Wonders

have extended delivery timelines.

Please review the Estimated Time of Delivery (ETD) on the product page before ordering.


πŸ“ Important Delivery Notes

  • Delivery is managed by third-party couriers once dispatched
  • Customers must ensure:
    • Correct and complete address
    • Active and reachable contact number

⚠️ Please note:

  • Incorrect or incomplete address details may cause delays of 1–2 additional days
  • Couriers may only wait a limited time at the delivery location
  • Failed delivery due to unavailability may result in redelivery charges

πŸ’³ Payment & Processing Delays

To ensure smooth delivery:

  • Orders are processed based on the selected payment method at checkout

⚠️ Changes after order placement may cause delays:

  • If a Cash on Delivery (COD) order is later changed to bank transfer or other payment methods, this may result in processing and delivery delays

❀️ Our Commitment

If your order is delayed beyond the expected timeframe:

  • Contact us immediately
  • Our team will coordinate with the courier and assist you

We are committed to making your experience smooth, reliable, and worry-free πŸ’›


πŸ“Œ Agreement

By placing an order, you agree to the delivery terms above, including timelines, courier handling conditions, and possible delays due to customer-provided information or payment changes.




πŸ“ŒΒ Order Acceptance, Delivery & Return Conditions

By placing an order with Kimbowny, the customer acknowledges and agrees to the following:

1. Order Completion & Acceptance

An order is considered final and accepted once:

  • The item has been successfully delivered, or

  • The customer (or recipient) has received or acknowledged the order

At this point:

  • The order is no longer eligible for cancellation

  • Return eligibility is strictly subject to the Return & Refund Policy


2. Pet Food & Consumables (Strict Final Sale)

All pet food and consumable items are classified as final sale.

  • Not eligible for return, exchange, or refund

  • Applies whether opened or unopened

  • Applies to change of mind or pet preference

This is enforced due to:

  • Hygiene standards

  • Contamination risks

  • Inability to verify storage conditions after delivery


3. Delivery Responsibility Transfer

Once the order is:

  • Dispatched, and

  • Marked β€œOut for Delivery”

Responsibility is shared as follows:

  • Courier handles delivery execution

  • Customer must ensure:

    • Availability

    • Correct contact details

    • Accurate delivery address

Kimbowny is not liable for delays caused by:

  • Incorrect address

  • Unreachable customer

  • Customer-requested schedule changes

  • Payment method changes after dispatch


4. Failed Delivery & Refusal

If a delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal without valid reason

Then:

  • Redelivery fees may apply

  • Shipping fees are non-refundable

  • Order may be restricted from refund or cancellation


5. Payment Method Integrity

Orders are processed based on the original payment method selected.

Any changes after order confirmation (e.g. COD β†’ bank transfer) may:

  • Delay processing

  • Delay dispatch

  • Affect delivery timelines

Kimbowny will not be responsible for delays caused by such changes.


6. Goodwill Exceptions

Any exception provided (e.g. exchange approval outside standard policy):

  • Is one-time only

  • Does not override or amend policy

  • Cannot be used as precedent for future claims


7. Policy Enforcement

Kimbowny reserves the right to:

  • Approve or reject requests based on policy

  • Refuse repeated or abusive claims

  • Restrict future transactions in case of misuse