FAQ'S

We offer FREE delivery all over UAE for purchases worth 50 AED above. If the customer wishes for a cash on delivery payment option outside Dubai, an additional 30 AED shipping fee will be charge on top of the price. We also cater same day delivery to customers, subject to the shipping fee together with the terms and conditions of the courier.

Upon finalizing and placing your order, Kimbowny will process the orders within one working day (except Sunday, and expect the items to receive given the timeline below.

Within Dubai - Estimated of 1 to 2 working days

Other Emirate (outside Dubai) -  Estimated of 2-3 working days

If COD Payments

Within Dubai - Estimated of 2 to 3 working days

Other Emirate (outside Dubai) -  Estimated of 3-4 working days

RETURN POLICY: Only Pet accessories and pet essentials which purchased has been made within 7 days from its delivery date. For damage or defective items, kindly send us a message on Customer Service Whatsapp 0524894820 to report. Kimbowny will accept the returned items on the condition that customer reported it within 12 hours of its delivery date attached with photo and video proof. We will not accept returned items which are tampered or modified in any way. In case the customer will request for a refund due to damage or defective item, Kimbowny to process the refund within 15 working days starting on the confirmation and our receipt of damaged product. Opened pet (cat/dog) food and cat litters are not accepted for returns. EXCHANGE POLICY: In case the customer mistakenly ordered the wrong product, Kimbowny will accept exchange subject that the customer will shoulder all its fees related to the deliveries of items exchanged. Opened pet (cat/dog) food and cat litters are not accepted for exchange to prevent contamination of items. Exchange of items will only be processed after the delivery has been made. Product exchanges are not accepted on the time of processing and delivery due to change of mind or in case the customer input the wrong details on order form. For damaged or defective items, kindly send us a message on Customer Service Whatsapp 0524894820 to report. Kimbowny will replace the said items in the condition that customer reported it within 12 hours of its delivery date attached with photo and video proof. We will either replace the broken parts or send you a new item. Replacement timeline would be 7 days starting from the date we received the returned item.

We offer flexible payment options which are available upon check-out on this website such as Tabby, Card Payment (Stripe) and Bank Transfer. In case the customers place their orders through our social media platforms, they still have the option for Bank Transfer, Card Payment Link and Cash on delivery. An additional 5% of the total price will be added on card payment link and cash on delivery transactions.

Dear Valued Client, We would like to remind you of the importance of verifying your shipment details and payment method before completing your order. Once the shipment is dispatched for delivery, any changes to the shipment details or payment method can result in significant delays due to both our internal policies and coordination with our hubs in different emirates. However, if your request is still in our warehouse, there is no need to worry. We can accommodate any changes to your shipment details or payment method at that stage. Please note, though, that any modifications made after dispatch may take additional time to process and will cause delays in the delivery, as the shipment has already been sent to a different hub across the UAE. To avoid any inconvenience, please double-check the following before confirming your order: Shipment Address: Ensure the shipping address is accurate and complete. For the city, it would be better to use the name of Emirates instead of an abbreviation. Contact Information: Make sure your phone number and email address are up-to-date for delivery updates. Payment Method: Confirm that your payment method is correct and processed before shipment. It would be better if we avoid changing payment methods, especially when the item is already out for delivery. Please be aware that while changes can still be made after the shipment leaves our facility, they will require extra time and could impact the delivery timeline. We kindly ask for your cooperation in ensuring that all details are correct to help us maintain a smooth and timely delivery. If you have any more questions or concerns, please don't hesitate to send us a message. Thank you for your understanding and continued support.